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Shipping & Returns Shipping & Returns

CMX Notebook Parts ships via UPSUSPS Priority Mail  and Fedex for domestic orders. International orders are shipped via USPS Express Mail International.

We may occasionally substitute a shipping carrier in cases when we feel we can get your package to you sooner than the method chosen during checkout.  This is generally based on your geographic location relative to the shipping warehouse.

Most orders are shipped the same day or on the next business day, Monday-Friday.  Others will be shipped within 24-48 hours from the time of purchase, excluding weekends and holidays.

All shipping calculations are based on a minimum 1 pound package. When ordering small, lightweight parts like DC power jacks, capacitors, etc., it is better to buy in quantity. The calculated shipping charges will barely change whether you order 1 piece or 50 pieces.

Estimated delivery times for standard UPS Ground shipping are as follows (expedited shipping is also available):

UPS Ground Map


Returns are accepted within 30 days from date of purchase.  ***See exceptions below. Original shipping is non-refundable.

Requesting a Return:  Requires a Return Merchandise Authorization (RMA) number obtained by filling out the form located at

Returning Items:  RMA number must be on the shipping label, not on item packaging. Returns without valid RMA numbers will be discarded. Returns must be shipped and insured with tracking within 5 days after an RMA number is assigned. Customer is responsible for return shipping charges and loss or damage of return shipments.

Excluded Items:  The following items cannot be returned, for any reason.  Any issues with these items must be handled directly through the manufacturer: 
  • printers
  • scanners
  • projectors
  • consumables (toner, print cartridges, batteries, paper, office supplies, etc.)
  • software
  • video games
  • video displays
  • computer memory
  • computer hard drives
  • internal computer parts (motherboards, cpu, video card, etc.)
  • computers
  • laptops
  • netbooks
  • TVs

Cancels/Refused Shipments:  Orders cannot be canceled after entering the shipping process. Refused shipments are subject to a 20% restocking fee, plus original shipping costs.

Damaged in Transit:  Retain all packaging for inspection. Reporting of damaged packages must occur within 24 hours of delivery to have a valid claim.

Defective Products:  Defective item claims must first be placed with the manufacturer. A manufacturer's claim number is required if for all defective returns. Defective items other than those mentioned in "Excluded Items" may be returned for refund or exchange. Exchanges are processed only for the same item. Original and return shipping are non-refundable.  You will not be charged additional shipping for the replacement.

Non-Defective Returns/Buyer's Remorse:   Products with all original contents/packaging that can be resold as new are subject to a 20% restocking fee, if the reason for return is determined to be valid. Opened items that cannot be resold as new for any reason will be discarded and no refund given. Returns missing content are subject to the cost of item replacement and a 30% restocking fee. Some items cannot be returned and/or must have pre-approval from the manufacturer.
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