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Frequently Asked Questions Frequently Asked Questions

Q: I'm looking for a specific item, but I don't see it on the website?
A: Our inventory is updated often. If you cannot find the item you are looking for, it is most likely not in stock. Out-of-stock items are usually not visible to customers. You should check back periodically to see if the item becomes available.

Q: How long after I place my order does it take to ship?
A: Many orders placed before 2 P.M. EST, Mon.-Fri., are shipped the same day. There are some instances where this is not possible and those items are generally shipped within 24-48 hours. We do not ship on weekends and most holidays. Estimated transit times can be found here.  Credit card orders are held longer than orders paid through Google Checkout or Paypal.  We must scrutinize the direct credit card orders more carefully and run them through a series of fraud checks before processing. We may also request a customer to fax or e-mail a photo ID and a copy of the card used for "high value" transactions.  This can also delay processing, but is sometimes a necessary step to prevent fraudulent charges.

Q: Can I place an international order?
A: We do ship internationally, however all orders to be shipped out of the contiguous 48 states must be paid for using PayPal.  The shipping address must also be a confirmed address with PayPal.  Most fraudulent charges come from outside of the continental U.S., therefore we must restrict the payment & shipping options on these orders.

Q: What if I place an order, but the item is not in stock?
A: Due to the fact that we have thousands upon thousands of items in our inventory, it is inevitable that occasionally there are errors. We make every effort to ensure that items that are not in our inventory, are not available to purchase. Because of the volume of items we must inventory, occasional mistakes are unavoidable and we apologize in advance. If you do order an out-of-stock item, we will alert you by e-mail either by giving you a full refund or notifying you if the item is expected to be in stock soon, allowing you to decide whether to wait or have your money refunded.

Q: What is your return policy?
A: Our return policy is outlined here.

Q: I tried to purchase an item, but could not checkout using PayPal?
A: Sometimes there are outages and server issues on the PayPal site. Another reason is that people who don't have a PayPal account get lost and don't realize that they can just pay with a credit card through PayPal, by clicking the proper link once the payment page appears. Here is a sample. Another option is to simply choose "Google Checkout" from your shopping cart.

Q: I ordered a small item, but the shipping seems a little higher than I thought it would be?
A: All of our items are shipped either via UPS, USPS Priority Mail, or Fedex. All shipments are based on a 1 lb. minimum package weight and based on the published rates of the carriers. We do not control these charges. We cannot offer other "cheaper" shipping methods because our payment methods require "all" shipments to have tracking information. This protects both the customer and us, and provides insurance for lost or damaged packages. In general, our prices after shipping are still lower than most online retailers. Keep in mind that if you order multiple items, especially small, lightweight items like capacitors or DC power jacks, the shipping will barely change, if at all. Purchasing larger quantities will offset the shipping cost.

Q: I am wondering if the part I wanted to order is brand new?
A: Our most popular items are brand new, however a great deal of our internal notebook parts, chassis, bezels, etc. are Grade A tested & working system pulls. All of our other items are brand new and factory sealed.

Q: I get a "TEP_STOP" error when trying to create an account?
A: This usually means that you've created an account in the past. Use the password reset option to have a new password e-mailed to you.

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