Q: I'm looking for a specific item, but I
don't see it on the website?
A: Our inventory is updated often. If you cannot find the
item you are looking for, it is most likely not in stock. Out-of-stock
items are usually not visible to customers. You should check back
periodically to see if the item becomes available.
Q: How long after I place my order does it take
A: Many orders placed before 2 P.M. EST, Mon.-Fri., are
shipped the same day. There are some instances where this is not
possible and those items are generally shipped within 24-48 hours. We
do not ship on weekends and most holidays. Estimated transit times can
be found here. Credit card orders
are held longer than orders paid through Google Checkout or Paypal.
We must scrutinize the direct credit card orders more
carefully and run them through a series of fraud checks before
processing. We may also request a customer to fax or e-mail a photo ID
and a copy of the card used for "high value" transactions.
This can also delay processing, but is sometimes a necessary
step to prevent fraudulent charges.
Q: Can I place an international order?
A: We do ship internationally, however all orders to be
shipped out of the contiguous 48 states must be paid for using PayPal.
The shipping address must also be a confirmed address with
PayPal. Most fraudulent charges come from outside of the
continental U.S., therefore we must restrict the payment &
shipping options on these orders.
Q: What if I place an order, but the item is
not in stock?
A: Due to the fact that we have thousands upon thousands of
items in our inventory, it is inevitable that occasionally there are
errors. We make every effort to ensure that items that are not in our
inventory, are not available to purchase. Because of the volume of
items we must inventory, occasional mistakes are unavoidable and we
apologize in advance. If you do order an out-of-stock item, we will
alert you by e-mail either by giving you a full refund or notifying you
if the item is expected to be in stock soon, allowing you to decide
whether to wait or have your money refunded.
Q: What is your return policy?
A: Our return policy is outlined here.
Q: I tried to purchase an item, but could not
checkout using PayPal?
A: Sometimes there are outages and server issues on the
PayPal site. Another reason is that people who don't have a PayPal
account get lost and don't realize that they can just pay with a
credit card through PayPal, by clicking the proper link once the
payment page appears. Here
is a sample. Another option is to simply choose "Google
Checkout" from your shopping cart.
Q: I ordered a small item, but the shipping
seems a little higher than I thought it would be?
A: All of our items are shipped either via UPS, USPS Priority
Mail, or Fedex. All shipments are based on a 1 lb. minimum package
weight and based on the published rates of the carriers. We do not
control these charges. We cannot offer other "cheaper" shipping methods
because our payment methods require "all" shipments to have tracking
information. This protects both the customer and us, and provides
insurance for lost or damaged packages. In general, our prices after
shipping are still lower than most online retailers. Keep in mind that
if you order multiple items, especially small, lightweight items like
capacitors or DC power jacks, the shipping will barely change, if at
all. Purchasing larger quantities will offset the shipping cost.
Q: I am wondering if the part I wanted to order
is brand new?
A: Our most popular items are brand new, however a great deal
of our internal notebook parts, chassis, bezels, etc. are Grade A
tested & working system pulls. All of our other items are brand
new and factory sealed.
Q: I get a "TEP_STOP" error when trying to
create an account?
A: This usually means that you've created an account in the
past. Use the password reset option to have a new password e-mailed to